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Fragrance Description
How To Use
Why You'll Love It
Frequently Asked Questions
Refund and Return Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ebony@redhillcandleco.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ebony@redhillcandleco.com and send your item to: Red Hill Candle Co, 1/4 Thomson Tce, Dromana VIC 3936, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Red Hill Candle Co, 1/4 Thomson Tce, Dromana VIC 3936, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping
We offer FREE SHIPPING on all orders over $129 Australia wide. For any orders under $129 we have a low flat rate charge of $9.95 per order. This will automatically be calculated for you at the checkout. Unfortunately at this time we do not offer international shipping.
Custom Designed Fragrance Candle
As your custom candles are made to order, in most cases you will need to wait 72 hours for our team to pour, cure and pack your order. A tracking number will be sent to your email.
Regular online order
You can expect to receive shipping notification within 48 hours for regular orders of candles from our Red Hill Candle Co core range of blended products.
Bearing the above in mind you can expect orders to reach you between 5-7 business days after ordering. If you require your order sooner please get in touch and we will see what we can do.
We are passionate
Mornington Peninsula locals
With a love for the region, beautifully scented products and welcoming you into our wonderful world of fragrance. Red Hill Candle Co was born from a desire to provide a quality made artisan product which people feel proud to display in their homes, always with the vision to evolve into an experience.
Check Available Workshops
Book
Candle Making Workshop
We have several different experiences available to book into available on varying days.
Book Now
Book
Private Group Workshop
Both our Scent Lab experience and Scent Library workshop are available for private group bookings of 10+ people.
Book Now
Book
School Holiday Workshop
Suited for 5-14 year olds this one hour candle making workshop
Book Now
Customer Testimonials...
Such a beautiful experience, Ebony and Kellie were lovely, very pretty workshop and store with nice little touches to make it a lovely experience, I very much enjoyed my time here.
Kristin![]()
Scent Lab - Candle Workshop
This was a nice and creative little activity for all ages. It was well put together and we also learned lots about candles. The gift shop has so many cute things - walked away with a few goodies. Ebony was super helpful and friendly also.
Caitlyne![]()
Scent Library - Custom Candle
Stumbled across these beautiful candles on a recent visit to the Dromana area. They are some of the most fragrant candles I have ever come across. The clarity one is to die for. So much so that I have now placed 2 more orders with Ebony and her service and attention to detail is absolutely first class. Highly recommend Red Hill Candle Company.
Theresa![]()
In Store and Online Shopper
I did a private group booking for candle making and couldn't recommend it enough! Friendly people, lots of knowledge and great product. Love burning my candles I created.
Bronwyn![]()
Scent Lab - Private Candle Workshop
★★★★★Loved the experience with Ebony today and I was pleasantly surprised at the large range of fragrances to choose from and the personalisation on the label. We will be back with friends for one of the longer, more hands-on classes very soon!
Rachael![]()
Scent Library - Custom Candle
What a beautiful morning it was creating our very own scent and custom candle with Kellie and Ebony. We were celebrating my mums 60th birthday and it really was such a beautiful way to start the day.
Jesse![]()
Scent Library - Custom Candle
★★★★★I recently moved interstate from the Mornington Peninsula. I received the candle delivery today and I am so excited. Your candles smell divine and remind me of home! Thank you!!
Maire![]()
Shopper
★★★★★This was such a fun experience, everything about it was happy and joyful well done Ebony you have really got the formula just right!
Chachi![]()
Scent Lab - Candle Workshop