Contact + FAQs
Telephone: 0487 253 111
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FREQUENTLY ASKED QUESTIONS
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Custom Designed Fragrance Candle
As your custom candles are made to order, in most cases you will need to wait 72 hours for our team to pour, cure and pack your order. A tracking number will be sent to your email.
Regular online order
You can expect to receive shipping notification within 48 hours for regular orders of candles from our Red Hill Candle Co core range of blended products.
Bearing the above in mind you can expect orders to reach you between 5-7 business days after ordering (potentially longer due to current COVID-19 & Australia Post delays out of our control). If you require your order sooner please get in touch and we will see what we can do.
WHAT SCENTS CAN I CHOOSE FROM TO DESIGN MY CUSTOM FRAGRANCE?
We have over 40 different fragrances currently on rotation. If something you would like to use in your custom blend is not listed please email us and if there is demand we may be able to source it.
WHERE ARE OUR CANDLES MADE?
Our candles are made in our snug temperature controlled studio on the Mornington Peninsula. All candles are hand poured in small batches to ensure high quality.
WHY CAN'T I BLEND MORE THAN THREE SCENTS?
Whilst we encourage exploration and curiosity in blending different fragrances together we do limit blends to a maximum of three different fragrances. We find that additional scents can often result in stronger fragrances overpowering others and they are more challenging to balance delicately.
CAN I SMELL THE FRAGRANCES BEFORE I BLEND THEM?
The short answer is, not just yet. Sign up to our newsletter to be the first to hear about our news.
HOW CAN I RE-ORDER SOMETHING I DESIGNED BEFORE?
Found the perfect blend with us already and need more? Easy! Simply let us know your full name and email address and we can find any previous orders you've made with us and let you know your unique blend and ratios. You can then order online.
WHAT ARE OUR CANDLES MADE FROM?
We use 100% eco-soy wax for all of our soy wax candles and melts which is vegan. Our wicks are 100% cotton, lead and nickle free. Your candle will come in an opaque white glass jar with a natural wooden lid.
HOW CAN I BECOME A STOCKIST?
We are currently stocked at many stores on the beautiful Mornington Peninsula and Melbourne and very open to new opportunities. Simply touch base via our enquriy form including information about your store, location and your social media handles and someone from our team will be in touch.