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Important Information
Refund and Return Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. Custom Candles cannot be returned.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ebony@redhillcandleco.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ebony@redhillcandleco.com and send your item to: Red Hill Candle Co, 1/4 Thomson Tce, Dromana VIC 3936, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Red Hill Candle Co, 1/4 Thomson Tce, Dromana VIC 3936, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping
We offer FREE SHIPPING on all orders over $129 Australia wide. For any orders under $129 we have a low flat rate charge of $9.95 per order. This will automatically be calculated for you at the checkout. Unfortunately at this time we do not offer international shipping.
Custom Designed Fragrance Candle
As your custom candles are made to order, in most cases you will need to wait 72 hours for our team to pour, cure and pack your order. A tracking number will be sent to your email.
Regular online order
You can expect to receive shipping notification within 48 hours for regular orders of candles from our Red Hill Candle Co core range of blended products.
Bearing the above in mind you can expect orders to reach you between 5-7 business days after ordering. If you require your order sooner please get in touch and we will see what we can do.
L
My candle makes my room smell beautiful without being lit. Wonderful quality candle.
E
I called it One Perfect Day in Japan and of course used Japanese inspired fragrances. It smells divine!
H
I am in love!!! The vanilla bean is just Devine. I am always looking for candles that actually make the room smell amazing and last. I love it!! Thank you!
E
I am a repeat customer. Quality beautiful candles
E
I bought a candle for myself and one as a present for my partner and they are exactly what I wanted. The lavender vanilla helps me get to sleep and the chocolate was perfect for a chocoholic. Good quality product and very fast shipping. Very happy recommend the candle making classes too
M
Had two specialty candles poured for KK gifts
They were very well received and smelt and looked beautiful.
Highly recommend treating yourself and your special people to these gorgeous Red Hill Candles.
Even in the craziness of the lead up to Christmas the ordering and delivery was extremely quick.
Thank you RHC
T
I am sooooo in love with my candles. I did the workshop at the beginning of the year; it was an amazing experience! The smells, positive vibes, and friendly staff. I ordered two more custom scents for a friend of mine; mango, strawberry fizz, and jasmine. I loved all the scents, but this was my favourite combination so I had to gift it to my friend to share the love!
I
This Custom Designed Candle for our special Bali Group is simply stunning! The Amber fragrance is warm and fills our home with ambience and mood! Thank you Red Hill Candle Co.
L
My living room smells amazing.
J
I have finally found a candle that actually makes our house smell beautiful! Every other candle I have purchased barely had a scent but our custom candle from Red Hill is amazing. I’ll definitely be back
J
Very happy with my purchases I will be reordering
L
Custom Designed Fragrance Candle Large
Z
The process was incredibly simple and shipped out really quickly. I wanted to recreate an old cologne of my dad’s and I’m really happy with how it turned out. Really looking forward to creating more custom candles. Such great service and what an awesome gift to give.
M
Love the option to be able to custom design the fragrance of my candle. Love the scent and it is soothing and relaxing. Prompt delivery and nice packaging.
A
Custom Designed Fragrance Candle Large
C
Custom Designed Fragrance Candle Large
S
I am so happy with my custom candle, this was a gift for my brother's wedding. The online ordering was easy, effortless and my order was ready so quick, packaged beautifully and was the perfect scent. Recommend Highly xx
J
Nice smelling candle. The idea to mix your own choice of scents is great.
Hand poured on the
Mornington Peninsula
With a love for the region, beautifully scented products and welcoming you into our wonderful world of fragrance. Red Hill Candle Co was born from a desire to provide a quality made artisan product which people feel proud to display in their homes, always with the vision to evolve into an experience.
